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Avidbots Customer Success

Helping you get the
most value from your Neo

Avidbots® Customer Success is with you every step of the way

Maintain optimal
performance

Maximize
uptime

Protect your
investment

intro neo autonomous floor cleaning robot v2

World-class service and support for a world-class robot

At Avidbots, we’re committed to your long-term future, striving to make your facility a safer, more productive and efficient environment.

That’s why our Avidbots Customer Success program starts from the day your first Neo is deployed. We begin with a thorough evaluation of your facility to ensure your Neo is configured to deliver the best clean possible.

As Neo is a connected robot, Avidbots offers service plan options that help you leverage cleaning data and insights so you can maximize productivity while limiting downtime.

We stand behind Neo

Laying the groundwork for a consistent clean

Service plans

We’re devoted to ensuring Neo not only improves your cleaning operations but also surpasses your expectations. Our factory-trained Avidbots Service Experts embody this spirit, with both deep product knowledge and an unwavering commitment to all things Neo.

To protect your investment and ensure Neo delivers the same consistent clean on day one and every day after, Avidbots offers the following service plan options: 

Features Pay as you go Prepaid maintenance Gold
Fleet monitoring`
Cleaning and optimization`
Virtual support`
Preventive maintenance* -
360° inspection** -
Consumable replacement*** -
Break-fix - -
Parts and labor - -

†Service plan offering may differ depending on the country or region.
`Included as part of the Avidbots Software subscription.
*Every 480 hours (limit 3 visits/year).

**During preventive maintenance visit.
***Limited to brushes or pads and squeegees as required at each preventive maintenance visit.

'A cost-effective and productive tool...'

“Avidbots Neo has proven to be a cost-effective and productive tool for our operations team, allowing us to maintain our commitment to continuous improvement and innovation for our clients. Compass Group is excited to offer this innovative technology to the many industries we serve, including education, healthcare, sports and leisure, defense and commercial businesses.”

Learn more about Avidbots

Preparing your autonomous floor cleaning robot for seasonal changes

One of the great features of Neo is the ability to adjust cleaning settings to match a facility’s layout or a different season. Just as you cope with seasonal changes by raking fallen leaves or putting snow tires on your car, it’s important to know that seasonal changes can be implemented on your Neo as well.

Frequently Asked Questions

Neo is the most sophisticated autonomous floor scrubbing robot on the market; just as revolutionary is the support provided by Avidbots and behind each Neo. Because Neo is a connected robot, Avidbots Customer Success fundamentally changes the game and provides a level of support yet unseen in the industry.

Avidbots Customer Success, includes: 

  • World-class training
  • Regular checkups
  • Ongoing monitoring and improvement
  • Multi-channel communication

Contact us to find out more about the Avidbots Customer Success Program.

The Gold Service Plan is tailored to the specialized needs of your Neo(s). The service is provided by Avidbots-trained and certified technicians, experts who know your Neo and understand what maintenance is needed to keep Neo operating at peak performance. Three preventive maintenance visits will be completed each year keeping your Neo— or entire fleet of Neos—performing at their best, ensuring each Neo delivers the optimal clean within your facility!

During each preventive maintenance visit, the Avidbots Service Expert will complete a 360° inspection of Neo checking all components and parts. In addition, select consumables including brushes or pads and squeegees will be replaced as needed at no additional cost to you! The visit will be scheduled at a date and time that is convenient for you and will take place at your facility, where Neo is!

Neo supports secure monitoring and remote control via the Avidbots Command Center Remote Assistance, but this feature is only available to authorized support technicians at Avidbots HQ.

Avidbots Remote Assistance service supports every Neo robot 24/7/365 with a dedicated Avidbots team, who are on standby for each cleaning operation around the world in real-time, tracking Neo as it cleans. Should an issue occur, our experts can remotely assist Neo in getting back on track using the onboard cameras. Additionally, our experts have the ability to investigate and often resolve stops.

Neo supports secure monitoring and remote control via the Avidbots Command Center Remote Assistance, but this feature is only available to authorized support technicians at Avidbots HQ.

Avidbots Remote Assistance service supports every Neo robot 24/7/365 with a dedicated Avidbots team, who are on standby for each cleaning operation around the world in real-time, tracking Neo as it cleans. Should an issue occur, our experts can remotely assist Neo in getting back on track using the onboard cameras. Additionally, our experts have the ability to investigate and often resolve stops.

For optimum cleaning performance and productivity, we recommend that Neo receives regular servicing through the Gold Service Plan.

The Gold Service Plan is tailored to the specialized needs of your Neo(s). The service is provided by Avidbots-trained and certified technicians, experts who know your Neo and understand what maintenance is needed to keep Neo operating at peak performance. Three preventive maintenance visits will be completed each year keeping your Neo— or entire fleet of Neos—performing at their best, ensuring each Neo delivers the optimal clean within your facility!