Book a demo

Avidbots Customer Success

Helping you get the
most value from your Neo

Avidbots® Customer Success is with you every step of the way

Deploy with
full support

Optimize your
cleaning operations

Maximize
your ROI

intro neo autonomous floor cleaning robot v2

World-class support for a world-class robot

Just as revolutionary as Neo is the support that Avidbots delivers with each robot. Because Neo is a connected robot, Avidbots Customer Success is able to provide a level of support not seen anywhere else in the industry. The connection to Neo allows our world-class support team to assist you faster and more effectively than ever before.

Whether you are purchasing one Neo or an entire fleet, the Avidbots Customer Success program is here to help you.

We stand behind Neo

Our team is dedicated to helping our customers get the most value from Neo

'A cost-effective and productive tool...'

“Avidbots Neo has proven to be a cost-effective and productive tool for our operations team, allowing us to maintain our commitment to continuous improvement and innovation for our clients. Compass Group is excited to offer this innovative technology to the many industries we serve, including education, healthcare, sports and leisure, defense and commercial businesses.”

Learn more about Avidbots

Preparing your autonomous floor cleaning robot for seasonal changes

One of the great features of Neo is the ability to adjust cleaning settings to match a facility’s layout or a different season. Just as you cope with seasonal changes by raking fallen leaves or putting snow tires on your car, it’s important to know that seasonal changes can be implemented on your Neo as well.

Frequently Asked Questions

Neo is the most sophisticated autonomous floor scrubbing robot on the market; just as revolutionary is the support provided by Avidbots and behind each Neo. Because Neo is a connected robot, Avidbots Customer Success fundamentally changes the game and provides a level of support yet unseen in the industry.

Avidbots Customer Success, includes: 

  • World-class training
  • Regular checkups
  • Ongoing monitoring and improvement
  • Multi-channel communication

Contact us to find out more about the Avidbots Customer Success Program.

The Gold Service Plan is tailored to the specialized needs of your Neo(s). The service is provided by Avidbots-trained and certified technicians, experts who know your Neo and understand what maintenance is needed to keep Neo operating at peak performance. Three preventive maintenance visits will be completed each year keeping your Neo— or entire fleet of Neos—performing at their best, ensuring each Neo delivers the optimal clean within your facility!

During each preventive maintenance visit, the Avidbots Service Expert will complete a 360° inspection of Neo checking all components and parts. In addition, select consumables including brushes or pads and squeegees will be replaced as needed at no additional cost to you! The visit will be scheduled at a date and time that is convenient for you and will take place at your facility, where Neo is!

Neo supports secure monitoring and remote control via the Avidbots Command Center Remote Assistance, but this feature is only available to authorized support technicians at Avidbots HQ.

Avidbots Remote Assistance service supports every Neo robot 24/7/365 with a dedicated Avidbots team, who are on standby for each cleaning operation around the world in real-time, tracking Neo as it cleans. Should an issue occur, our experts can remotely assist Neo in getting back on track using the onboard cameras. Additionally, our experts have the ability to investigate and often resolve stops.

Neo supports secure monitoring and remote control via the Avidbots Command Center Remote Assistance, but this feature is only available to authorized support technicians at Avidbots HQ.

Avidbots Remote Assistance service supports every Neo robot 24/7/365 with a dedicated Avidbots team, who are on standby for each cleaning operation around the world in real-time, tracking Neo as it cleans. Should an issue occur, our experts can remotely assist Neo in getting back on track using the onboard cameras. Additionally, our experts have the ability to investigate and often resolve stops.

For optimum cleaning performance and productivity, we recommend that Neo receives regular servicing through the Gold Service Plan.

The Gold Service Plan is tailored to the specialized needs of your Neo(s). The service is provided by Avidbots-trained and certified technicians, experts who know your Neo and understand what maintenance is needed to keep Neo operating at peak performance. Three preventive maintenance visits will be completed each year keeping your Neo— or entire fleet of Neos—performing at their best, ensuring each Neo delivers the optimal clean within your facility!