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Avidbots Customer Success
Helping you get the
most value from your robot
Avidbots® Customer Success is with you every step of the way
Maintain optimal
performance
Maximize
uptime
Protect your
investment
Book your demo
Book your demo
World-class service and support for world-class robots
At Avidbots, we’re committed to your long-term future, striving to make your facility a safer, more productive, and efficient environment.
That’s why our Avidbots Customer Success program starts from the day you first deploy your robot. We begin with a thorough evaluation of your facility, configuring your robot to deliver the best clean possible.
As Neo, Neo 2W, and Kas are connected robots, Avidbots offers service plan options that help you leverage cleaning data and insights so you can maximize productivity while limiting downtime.
We stand behind our robots
Laying the groundwork for a consistent clean
Our factory-trained Avidbots Customer Success team is with you every step of the way, from initial deployment and training and throughout your robot’s lifetime to ensure you always receive an optimal clean.
This includes creating cleaning plans unique to your facility, onboarding your employees, and providing you with the tools for success. Alongside flexible service plans, our team is committed to your cleaning advancement.
Quickly training your team is one of our primary goals during your robot’s deployment. To support your setup, we provide:
- comprehensive training that includes classroom teaching and direct hands-on experience
- educational videos (easily accessible on your robot)
- written instructional materials
- email communications to update you on new or enhanced features.
Avidbots service doesn’t end after your initial deployment. Our Customer Success team monitors your robot(s), working with you to continuously improve and optimize your cleaning operations based on your facility layout and our experience.
Our factory-trained Avidbots Service Experts and Service Plans ensure Neo, Neo 2W, and Kas perform optimally throughout the robot’s lifetime. With a service network that reaches across North America, the Asia-Pacific region, Australia, New Zealand, the United Kingdom, and the Gulf Cooperation Council, your investment is protected wherever you are located.
The Avidbots Customer Success team is conveniently available by phone or email, with additional resources including training videos readily accessible on your robot.
Service plans†
We’re devoted to ensuring our robots not only improve your cleaning operations but also surpass your expectations. Our factory-trained Avidbots Service Experts embody this spirit, with both deep product knowledge and an unwavering commitment to all things Neo, Neo 2W, and Kas.
To protect your investment and ensure you receive the same consistent clean throughout your robot(s) deployment, Avidbots offers the following service plan options:
| Features | Pay as you go | Prepaid maintenance | Gold |
|---|---|---|---|
| Fleet monitoring` |  |
|
|
| Cleaning and optimization` | |
|
|
| Virtual support` | |
|
|
| Preventive maintenance* | - | |
|
| 360° inspection** | - | |
|
| Consumable replacement*** | - | |
|
| Break-fix | - | - | |
| Parts and labor | - | - | |
`Included as part of the Avidbots Software subscription.
**During preventive maintenance visit.
***Limited to brushes or pads and squeegees as required at each preventive maintenance visit.
'Neo updates its programs overnight...'
“The Neo updates its programs overnight, so there’s no wasted time in terms of human labor — but when we have needed anything, Avidbots have always been available and on-call to help. The service they’ve provided is by far one of the best I’ve experienced in my 20-plus years in manufacturing. When you buy something, there’s normally some hiccups with service or technical assistance, but not with Avidbots — they’ve been a great company to deal with.”
Learn more about Avidbots
What it’s like to deploy an autonomous floor scrubbing robot
At Avidbots, we realize that this new technology learning curve exists, which is why we have the Avidbots Customer Success team. When you purchase Neo, the most sophisticated autonomous floor scrubbing robot on the market, Avidbots Customer Success engages—overseeing all aspects of deployment in your facility. This program means getting your autonomous floor scrubber (and a key member of your team) operational as quickly and smoothly as possible.
Frequently Asked Questions
Grow, enhance and protect your investment
Our robots are the most sophisticated autonomous floor scrubbing robots on the market; just as revolutionary is the support provided by Avidbots behind each robot. Because Neo, Neo 2W, and Kas are connected robots, Avidbots Customer Success fundamentally changes the game and provides a level of support yet unseen in the industry.
Avidbots Customer Success, includes:
- World-class training
- Regular checkups
- Ongoing monitoring and improvement
- Multi-channel communication
Contact us to find out more about the Avidbots Customer Success Program.
The Gold Service Plan is tailored to the specialized needs of your robot(s). The service is provided by Avidbots-trained and certified technicians, experts who know your robot and understand what maintenance is needed to keep it operating at peak performance. Three preventive maintenance visits will be completed each year keeping your Neo — or entire fleet of Neos—performing at their best, ensuring each Neo delivers the optimal clean within your facility!
During each preventive maintenance visit, the Avidbots Service Expert will complete a 360° inspection of your robot(s), checking all components and parts. In addition, select consumables including brushes or pads and squeegees will be replaced as needed at no additional cost to you! The visit will be scheduled at a date and time that is convenient for you and will take place at your facility.
Our robots support secure monitoring and remote control via the Avidbots Command Center Remote Assistance, but this feature is only available to authorized support technicians at Avidbots HQ.
Avidbots Remote Assistance service supports every robot 24/7/365 with a dedicated Avidbots team, who are on standby for each cleaning operation around the world in real-time, tracking your robot as it cleans. Should an issue occur, our experts can remotely assist your robot in getting back on track using the onboard cameras. Additionally, our experts have the ability to investigate and often resolve stops.
Our robots support secure monitoring and remote control via the Avidbots Command Center Remote Assistance, but this feature is only available to authorized support technicians at Avidbots HQ.
Avidbots Remote Assistance service supports every robot 24/7/365 with a dedicated Avidbots team, who are on standby for each cleaning operation around the world in real-time, tracking your robot as it cleans. Should an issue occur, our experts can remotely assist your robot in getting back on track using the onboard cameras. Additionally, our experts have the ability to investigate and often resolve stops.
For optimum cleaning performance and productivity, we recommend that your robot receives regular servicing through the Gold Service Plan.
The Gold Service Plan is tailored to the specialized needs of your robot(s). The service is provided by Avidbots-trained and certified technicians, experts who know your robot and understand what maintenance is needed to keep it operating at peak performance. Three preventive maintenance visits will be completed each year keeping your Neo — or entire fleet of Neos — performing at their best, ensuring each Neo delivers the optimal clean within your facility!
