Avidbots Partners with Burroughs Service Network for Unmatched Onsite Support
Avidbots Media Contacts:
KITCHENER, ONTARIO, November 8, 2023 — Avidbots, one of the world’s leading robotics companies, announced today a service partnership with Burroughs, Inc., North America’s largest independent service provider for unattended self-service technology, robotic automation systems, payment and transaction technology, and other connected IoT technology. The new integration grants Avidbots’ customers seamless access to Burroughs’ full lifecycle solutions, including onsite maintenance repairs to maximize device uptime and availability in addition to benefiting from Burroughs’ Digital Platform to ensure the delivery of fast and predictive data-driven outcomes and sustained device performance.
“Avidbots and Burroughs are a great match given each company’s focus on innovation and a customer-first mindset,” said Faizan Sheikh, CEO and co-founder at Avidbots. “As Avidbots grows, we are excited to partner with Burroughs who brings a long-standing and well-respected reputation. We look forward to continuing to offer our customers an unparalleled service experience, now with the help of Burroughs and their strong network of 650 service technicians.”
“We are very excited to be partnering with Avidbots. We share a common set of values and culture rooted in innovation, excellence and customer-centricity,” said Anson Martin, Burroughs CEO. “Our vast technology expertise, comprehensive service coverage, and breadth of offerings will enable Avidbots to scale rapidly leveraging Burroughs’ unparalleled service infrastructure wrapped around an enterprise footprint that aligns with the device deployments of today and well into the future.”
Burroughs will support field service for all robots powered by the Avidbots platform in the U.S. The partnership will roll out in a phased approach, with onsite service and preventive maintenance available to all U.S. regions and Canadian provinces over the course of the next year with potential for international growth. Avidbots customers can expect onsite support within 48 hours from one of Burroughs’ more than 650 U.S. and Canadian technicians trained by Avidbots as the program becomes available in their area.
Avidbots customers will continue to follow the Avidbots customer service pathways; and Avidbots customer services team members will automatically escalate issues to Burroughs for field service when appropriate.
Avidbots has been revolutionizing the cleaning robot market since its founding in 2014. Today, more than 1,200 Neos are deployed in the US, Canada, Australia and a few select markets in APAC within warehousing, manufacturing, retail, airports and transportation hubs, education, and healthcare.
For more information, visit Avidbots.com.
Avidbots is a robotics company with a vision to make robots ubiquitous to unlock humanity’s potential with a hyperfocus on autonomous cleaning. Their groundbreaking product, the Neo autonomous floor scrubbing robot, is deployed around the world and trusted by leading facilities and building service companies. Founded in 2014 and headquartered in Kitchener, ON, Canada, Avidbots offers comprehensive service and support to customers on five continents. Avidbots is backed by top global venture capital firms, including Jeneration Capital, BDC Capital, BMO Capital Partners, GGV Capital, Golden Ventures, Golden Vision Capital, Kensington Capital Partners, Next 47, Nicola Wealth, SOSV and True Ventures. For more information, visit Avidbots.com.
Burroughs is the largest independent service partner (ISP) for unattended self-service technology, robotic automation systems, payment and transaction automation and other connected, IoT technologies. Burroughs provides tech-enabled, OEM-agnostic full lifecycle device maintenance services across device segments, regions, OEMs, and end-users. For more information, visit www.burroughs.com.
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