Avidbots Customer Success
Le service Avidbots® Customer Success vous accompagne à chaque étape du processus
Chez Avidbots, nous nous engageons à assurer votre avenir à long terme, en nous efforçant de faire de votre établissement un environnement plus sûr, plus productif et plus efficace.
C’est pourquoi notre programme Avidbots Customer Success commence dès le jour où votre premier Neo est déployé. Nous commençons par une évaluation approfondie de votre installation pour nous assurer que votre Neo est configuré pour fournir le meilleur nettoyage possible.
Neo étant un robot connecté, Avidbots propose des options de plan d’entretien qui vous aident à exploiter les données et les informations relatives au nettoyage afin de maximiser la productivité tout en limitant les temps d’arrêt.
Nous nous engageons à faire en sorte que Neo ne fasse pas qu’améliorer vos opérations de nettoyage mais dépasse également vos attentes. Nos experts en entretien Avidbots Service Experts formés en usine incarnent cet esprit, avec à la fois une connaissance approfondie du produit et un engagement inébranlable envers tout ce qui concerne Neo.
Pour protéger votre investissement et garantir que Neo offre la même propreté constante du premier jour à tous les jour suivants, Avidbots propose les options de plan d’entretien suivantes :
Caractéristiques | Paiement progressif | Maintenance prépayée | Gold |
---|---|---|---|
Suivi de la flotte` | |||
Optimisation du plan de nettoyage` | |||
Assistance virtuelle` | |||
Maintenance préventive* | - | ||
Inspection à 360°** | - | ||
Replacement des consommables*** | - | ||
Réparation des pannes | - | - | |
Pièces et main-d’œuvre | - | - |
At Avidbots, we realize that this new technology learning curve exists, which is why we have the Avidbots Customer Success team. When you purchase Neo, the most sophisticated autonomous floor scrubbing robot on the market, Avidbots Customer Success engages—overseeing all aspects of deployment in your facility. This program means getting your autonomous floor scrubber (and a key member of your team) operational as quickly and smoothly as possible.
Our robots are the most sophisticated autonomous floor scrubbing robots on the market; just as revolutionary is the support provided by Avidbots behind each robot. Because Neo, Neo 2W, and Kas are connected robots, Avidbots Customer Success fundamentally changes the game and provides a level of support yet unseen in the industry.
Avidbots Customer Success, includes:
Contact us to find out more about the Avidbots Customer Success Program.
The Gold Service Plan is tailored to the specialized needs of your robot(s). The service is provided by Avidbots-trained and certified technicians, experts who know your robot and understand what maintenance is needed to keep it operating at peak performance. Three preventive maintenance visits will be completed each year keeping your Neo — or entire fleet of Neos—performing at their best, ensuring each Neo delivers the optimal clean within your facility!
During each preventive maintenance visit, the Avidbots Service Expert will complete a 360° inspection of your robot(s), checking all components and parts. In addition, select consumables including brushes or pads and squeegees will be replaced as needed at no additional cost to you! The visit will be scheduled at a date and time that is convenient for you and will take place at your facility.
Our robots support secure monitoring and remote control via the Avidbots Command Center Remote Assistance, but this feature is only available to authorized support technicians at Avidbots HQ.
Avidbots Remote Assistance service supports every robot 24/7/365 with a dedicated Avidbots team, who are on standby for each cleaning operation around the world in real-time, tracking your robot as it cleans. Should an issue occur, our experts can remotely assist your robot in getting back on track using the onboard cameras. Additionally, our experts have the ability to investigate and often resolve stops.
Our robots support secure monitoring and remote control via the Avidbots Command Center Remote Assistance, but this feature is only available to authorized support technicians at Avidbots HQ.
Avidbots Remote Assistance service supports every robot 24/7/365 with a dedicated Avidbots team, who are on standby for each cleaning operation around the world in real-time, tracking your robot as it cleans. Should an issue occur, our experts can remotely assist your robot in getting back on track using the onboard cameras. Additionally, our experts have the ability to investigate and often resolve stops.
For optimum cleaning performance and productivity, we recommend that your robot receives regular servicing through the Gold Service Plan.
The Gold Service Plan is tailored to the specialized needs of your robot(s). The service is provided by Avidbots-trained and certified technicians, experts who know your robot and understand what maintenance is needed to keep it operating at peak performance. Three preventive maintenance visits will be completed each year keeping your Neo — or entire fleet of Neos — performing at their best, ensuring each Neo delivers the optimal clean within your facility!