The proprietary Avidbots Command Center enables you to monitor, manage and measure the performance of one Neo—or an entire fleet of Neos—from anywhere at any time.
Providing a level of oversight and performance measurement that you won’t find with other commercial floor scrubbers, the Avidbots Command Center keeps you in the know with detailed reports and rich analytics for every cleaning operation.
Our user-friendly dashboard takes a snapshot of your entire cleaning operation
If you need to update your cleaning plans, for example, due to a floor layout change or planned maintenance work, we ask that you contact the Avidbots’ Cleaning Plan team to perform and sync the map edits. This ensures the continued accuracy of your plan and the safe operation of Neo(s) at your premises.
Requested cleaning plan changes can be created and synced to the robot within 24 hours.
Avidbots Command Center employs the most advanced security methods available. Data at rest is encrypted using AES-256 (Advanced Encryption Standard), the same standard used by the U.S. government to protect classified information. In transit, secure TLS encryption protects against unauthorized data access.
Portal account access is secured via complex passwords and two-factor authentication, using Google Authenticator and supporting iOS/Android mobile hardware. Two-factor authentication is a globally recognized method for preventing unauthorized account access, as it requires knowledge of a password as well as an additional, secure, always-changing passcode that’s only available on mobile hardware.
All passwords are salted and hashed and no individual at Avidbots can see your password. A blacklist of 30,000 common and easily-guessable passwords is employed for additional security protection.
Neo is equipped with an industry-standard network gateway supporting Wi-Fi, 3G and 4G LTE network support connections. Wi-Fi network connections are recommended for optimal reliability, with cellular data connections optionally supported for network failover in Wi-Fi cold spots. An Ethernet port, reserved for diagnostic support, is also included.
Neo is equipped with an industry-standard network gateway supporting Wi-Fi, 3G and 4G LTE network support connections. Wi-Fi network connections are recommended for optimal reliability, with cellular data connections optionally supported for network failover in Wi-Fi cold spots. Reserved for diagnostic support, Neo is also equipped with an Ethernet port.
Avidbots is committed to supporting the highest levels of network security. Neo robots are protected by a firewall, with a minimum number of ports open for authorized connections. All data transmitted between Neo and Avidbots secure servers is encrypted using modern TLS, SSH or OpenVPN encryption protocols. Avidbots has established IT policies and procedures including ISO 27001 certification and is currently working towards SOC2.
Neo’s internal controllers are configured to only run software specifically approved and installed by Avidbots engineers. All software updates are delivered using TLS-encrypted channels, managed by Avidbots. Neo cannot be powered on and operated without the insertion of a physical key, while access to the robot’s touch screen is secured via an operator-specific passcode, preventing unauthorized use.
The gateway model selected varies by country, to ensure compatibility with local cellular network operators. Options for network hardware and secure configuration are agreed with your Corporate IT team before deployment.
We understand the importance of network security to your operation and would be delighted to discuss your requirements. Contact us to discuss the technical details of Neo’s advanced security protection and our experience partnering with corporate IT teams across a wide variety of industries to safeguard network integrity. Additionally, we recommend reviewing the Neo Security Information brochure.